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Q. "What is the best web browser
to use?"
A. We have developed this website to work on all web browsers.
The best visual experience will be on Internet Explorer, while
the fastest page views can be achieved on Firefox.
Q1. "Can you provide
me with any Medical Advice?"
A1. The short answer is "No" we cannot. We are ethically bound
to always refer you to your personal Doctor for all Medical
Advice for every ailment or disease. However, if you are unsure
about your Doctor's opinion then you are entitled to seek
a second opinion from say a Doctor who practices in Complimentary
and Alternative Medicines or as a Naturopath, Chiropractor,
Acupuncturist or similar.
Q2. "What type of
Doctors do you suggest that I consult with?"
A2. We suggest that you visit Doctors who practice in Complimentary
and Alternative Medicines, for example a Naturopath, Homeopath,
Chiropractor, Acupuncturist, or similar. This is because they
are far more open minded about Natural Medicines and your
future health. You are more likely to get far better long
term results from these Doctors because they focus on the
cause rather than treating the symptoms.
Q3. "I am fed up with
antibiotics, what options do I have?"
A3. Your next step forward is to go for tested and proven
Natural Medications. Always look for conclusive proof of both
efficacy and safety of these medications. Don't trust any
of these medications or remedies that make unfounded claims
or cannot provide authentic proof that that they do work and
work safely. If any product does not offer a 100% money back
guarantee, then it shows that the manufacturers know that
their product probably will not work.
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to FAQ's Index
Q1. "How
can I order Matula if I live in a country that is not included
in the list of countries on the PayPal online Order form?"
A1. We are currently working on this and will have an answer
for you shortly.
Q2. "I have a problem
with my order going through the PayPal system."
A2.One of the most common problems is when you don't enter
your name exactly as it appears on your Credit or Debit Card.
Please make sure to use the same case, Capitals or lower case
exactly as on your card. Another common problem is when you
have not entered all the details required by PayPal. Please
check that you enter all your details.
If you are still unable to complete your transaction
with PayPal then please call one of these numbers;
USA & Canada => 1-402-935-2050
United Kingdom => 08707 307 191
PayPal's friendly operators will be there to assist you. They
are open between the following hours:
4:00AM to 10:00PM Monday through Friday
6:00AM to 8:00PM on Saturday and Sunday
Q3. "If I don't have
a Debit or Credit Card can I still use PayPal?"
A3. PayPal accept Debit or Credit Cards. If you do not have
one of these cards, then try PayPal's eCheque payment facility.
We are currently working on another range of alternative payment
options as well.
Q4. "How do I place
my Matula Order?"
A4. You will find this facility at the bottom of the "Buy
Matula Now" page. Look for the "Buy Now" buttons for the respective
currencies and by pressing on the one relevant to your choice
you will automatically connect with the PayPal online ordering
process. Please follow the instructions and complete all the
information that PayPal require. When you have completed this
then click the "Process Order Now" button and your order will
be processed. PayPal will send you an Order Confirmation and
then we will also acknowledge that your Order has been received.
Q5. "After I have placed
my order how long does it take for ulcer-cure.com to ship
it to me?"
A5. It will take a maximum of 2 business days, but normally
we ship 1 business day after we have received your order. The
only exceptions will be when we have a Bank or Public holiday
in the country we ship from, or when we are waiting for additional
information from our customers.
Q6. "Can I place my
order for Matula over the phone?"
A6. At the moment we can only accept orders through PayPal.
We are currently working on a range of other payment options
that you will be able to use in the future.
Q7. "Can I buy Matula
anywhere else and do any Doctors supply it?"
A7. At present, Matula can only be purchased exclusively from
this website. We have recently introduced a program for Doctors
and other Health Care Professionals in the United States and
Canada who can recommend Matula Herbal Formula to you, and will be able
to order it on your behalf.
Q8. "I don’t
have a computer of my own. Can I ask a relative or friend
to place an order through PayPal on my behalf?”
A8. Yes you can. Please ask your relative or friend to enter
your name and address in the PayPal order processing page
section where it asks (Is your shipping address different
to your Billing Address?). We can then ship your order directly
to you. It is important that you ask your relative or friend
to add your name and address in the space provided because
we ship your order through Registered Airmail and you will
have to sign for it and show proof of your address when you
receive it. We use this method to ensure the least possible
risk through the Postal Service.
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to FAQ's Index
Q1. "How long will
it take me to receive my order once it has been shipped?"
A1. This depends on whether you have chosen Registered Airmail
or the Fast Track Service. Please do note, however, that the
Fast Track Service is available to USA addresses only.
If you chose Registered Airmail you can expect
delivery between 8 to 14 days for most countries and between
5 to 8 days if you live in the United Kingdom. If you chose
the Fast Track Service then expect delivery in 3 - 5 business days.
IMPORTANT FAST TRACK CHARGES NOTE:
Please note that all Matula Herbal Formula orders are shipped from South Africa. To ensure fastest possible delivery and that the freshest stock is delivered, we keep a small rolling stock with our distributor in the USA. Behind the scenes we courier replenishment stock everyday from South Africa to the USA to ensure we constantly have enough stock on hand to be shipped out by FAST TRACK delivery. To courier Matula Herbal Formula direct from South Africa your door would cost US$ 92.00 which is simply outrageous. We have worked very hard to establish a far more cost effective Fast Track Delivery service at US$ 38.95 - which is only US$17.40 more than the Registered Airmail option that normally takes between 10 to 14 working days to reach you. Please do not be alarmed when you see a delivery cost of US$ 4.95 on your parcel when it arrives - this only covers the cost of the final leg of your parcel's journey after it has been shipped from South Africa to your address in the USA.
Q2. "What shipping
method do you use?"
A2. At present we offer two shipping options - a Registered
Airmail (all destinations) and Fast Track (USA only) Delivery
Service to both physical street addresses or PO Box Addresses,
depending on what shipping address you provide us with.
Q3. "When my order
arrives do I have to personally sign for it?"
A3. Yes, we send all order shipments by Registered Airmail
with a tracking number. When you receive your order you will
be required to produce proof of your personal identity that
links to your postal address or PO Box number. This will be
in the form of an ID Document or Passport. We have designed
it this way to make sure you get your order and eliminate
the possibility any fraud occurring.
Q4. "How can I check
the delivery status of my order, once it has been shipped?"
A4. This is a fairly simple process. A new system has just been put in place and is effective for all orders shipped after 04 August 2011.
For orders shipped BEFORE 04 August 2011
Please note that for all orders shipped to you before 4th August 2011 you, you will need to wait up to 8 business days from the date of Shipping (this you will get from the email that we sent you Confirming that your parcel has been shipped to you) by checking with your specific country’s Postal Service online Track and Tracing system to establish the delivery status. For example if you live in the USA then you will need to use www.usps.com and then select the Track an Confirm link. Then enter the Tracking Number that we sent to you typed as follows - RD123654234ZA. For customers who live in the United Kingdom please note that Royal Mail are unable to provide online Tracking facilities and you will need to refer to your local Post Office by quoting the South African Tracking Number that we issued to you.
For orders shipped AFTER 04 August 2011
If you would like to check the progress of your order within 3 days of receiving the shipment notification and Tracking Number e-mail we send to you, then you should click on this link; http://tracking.postoffice.co.za/. When the page opens simply enter the Tracking Number that we issued you with in the box labelled as 'Domestic Number' and then click submit. An example of the Tracking Number that we sent you will look like this:- RJ123456789ZA. The SA Post Office Tracking system applies to ALL countries no matter where you reside and all the way from when the parcel was shipped and up to when it was delivered.
Q5. "What would happen
if I made a mistake with my address and my parcel was returned
to to you?"
A5. All postal services around the world are bound by regulations
to only deliver items that have a full and correct address,
particularly when the item has been sent by Registered post.
If your address is incorrect or incomplete then your parcel
will be returned to us.
When deliveries are returned we will contact
you and confirm that you have provided us with an incorrect
postal address details. When you have reconfirmed or corrected
your address details, we will correct the delivery address
and place the reshipment on hold. We will release your order
as soon as we have received your payment for the additional
shipping fees. Once your payment has cleared, we will immediately
ship your order to you.
Back
to FAQ's Index
Q1. "How can I contact
you?"
A1. You can click on the 'Contact Us' navigation button on
the top of this page or you can click
here to access this page now. The best way to make contact is by email - responses are fast and very detailed.
Q2. "Have you got a
Customer Services Center?"
A2. Yes we do indeed. Our trained and friendly Team are always
happy to deal with your enquiries, promptly, politely and
with your best interest at heart.
Q3. "What are your
business hours?"
A3. Our business hours are based on GMT (+00.00) in the United
Kingdom. Monday through Saturday from 9 am to 6 pm each day.
Q4. "After placing
my order I didn't receive confirmation from you by e-mail.
Why did this happen?"
A4. The cause of this is that some ISP's like AOL block some
incoming emails as spam or junk mail. To prevent this problem
and make sure that you receive all emails from ulcer-cure.com
This is all you have
to do in Outlook or Outlook Express;
1. On the Tools menu, click Options.
2. On the Preferences tab, under E-mail, click Junk E-mail.
3. Click the Safe Senders or Safe Recipients tab.
4. Click Add.
5. In the Enter an e-mail address or Internet domain name
to be added to the list box, enter @super-natural-herbs.com,
or "super-natural-herbs.com" or *.super-natural-herbs.com
and then click OK.
Click
here for more information on whitelisting please
Back
to FAQ's Index
l
Q1. "How
can I order Matula if I live in a country that is not included
in the list of countries on the PayPal online Order form?"
A1. We are currently working on this and will have an answer
for you shortly.
Q2. "I have a problem
with my order going through the PayPal system."
A2. One of the most common problems is when you don't enter
your name exactly as it appears on your Credit or Debit Card.
Please make sure to use the same case, Capitals or lower case
exactly as on your card. Another common problem is when you
have not entered all the details required by PayPal. Please
check that you enter all your details. If you still experience
problems please contact PayPal for further assistance.
Q3. "If I don't have
a Debit or Credit Card can I still use PayPal?"
A3. PayPal accept Debit or Credit Cards. If you do not have
one of these cards, then try PayPal's eCheque payment facility.
We are currently working on another range of alternative payment
options as well.
Q4. "How do I place
my Matula Order?"
A4. You will find this facility at the bottom of the "Buy
Matula Now" page. Look for the "Buy Now" buttons for the respective
currencies and by pressing on the one relevant to your choice
you will automatically connect with the PayPal online ordering
process. Please follow the instructions and complete all the
information that PayPal require. When you have completed this
then click the "Process Order Now" button and your order will
be processed. PayPal will send you an Order Confirmation and
then we will also acknowledge that your Order has been received.
Q5. "After I have placed
my order how long does it take for ulcer-cure.com to ship
it to me?"
A5. It will take a maximum of 2 business days, but normally
we ship 1 business day after we have received your order. The
only exceptions will be when we have a Bank or Public holiday
in the country we ship from, or when we are waiting for additional
information from our customers.
Q6. "Can I place my
order for Matula over the phone?"
A6. At the moment we can only accept orders through PayPal.
Our future plans are to provide you with other options to
make payments.
Q7. "I don't have a
credit card or PayPal account. Can I ask a relative or friend
to place an order through PayPal on my behalf?”
A7. Yes you can. Please ask your relative or friend to enter
your name and address in the PayPal order processing page
section where it asks (Is your shipping address different
to your Billing Address?). We can then ship your order directly
to you. It is important that you ask your relative or friend
to add your name and address in the space provided because
we ship your order through Registered Airmail and you will
have to sign for it and show proof of your address when you
receive it. We use this method to ensure the least possible
risk through the Postal Service.
Back
to FAQ's Index
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